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Need Help?
This page provides answers to common questions asked by our customers about our products, services, and policies.
Please read through this page to find answers to your queries. If you cannot find the information you are looking for, please feel free to get in touch with us.
Pre Sale Questions
Q: “How do I determine my size for Ivory's clothing?"
We provide a standard size chart for all of our products on the website. We recommend referring to this chart before making your purchase to ensure the best fit.
Q: “What is your exchange policy?”
We offer size exchanges within 48 hours of delivery of the product depending on availability. If the product is wrongfully delivered or has a genuine quality/manufacturing defect, we are open to re-fulfilling your order once. Please see our Return & Exchange policy page for more information.
Q: “How long will it take for my order to arrive?”
Garments will be dispatched within 3-5 business days and delivered within 8-9 business days. Please note that Saturdays, Sundays, and Public Holidays are not set as business days for standard deliveries.
Q: “What payment methods do you accept?”
We accept UPI, credit cards, debit cards, and net banking. Please see our Shipping & Payment policy page for more information.
Q: “How do I contact customer service?”
For any inquiries or concerns, please email us at sales@ivorybaazaar.com or get in touch through our Contact Us page.
Q: “Are Ivory's products eco-friendly?”
Yes, we are committed to sustainability and strive to use natural fabrics and minimize our impact on the environment. Our long-term goal is to become a 100% eco-friendly brand using organic fabrics that make zero impact on the planet.
Q: “Do you have a physical store location?”
We are an online-only store, but we offer free shipping within India and international shipping to several countries.
Q: “Do you offer gift cards?"
Yes, we offer gift cards in various denominations that can be used towards any purchase on our website.
